RECURRING DONATION TERMS AND CONDITIONS
The Recurring Donation is contracted with SupporterHub (and either underlying banking partner with Fat Zebra Pty Ltd ACN 154 014 785, APCA User ID Number 50257 or Payrix Australia Pty Ltd ABN 63 135 196 397, AFSL No. 418105) and will collect the Instalments due. Outlined are your obligations when undertaking a Recurring Donation arrangement and what our obligations are to you as your Recurring Donation provider.
Debiting your account
- By accepting the terms and conditions, you have authorised us to arrange for funds to be debited from your account.
- We will only arrange for funds to be debited from your account as authorised in the Recurring Donation Request.
- If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.
Amendments by us
We may vary any details of this agreement or a Recurring Donation Request at any time by giving you at least fourteen (14) days written notice.
Your obligations
- It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a Recurring Donation payment to be made in accordance with the Recurring Donation Request.
- If there are insufficient clear funds in your account to meet a debit payment:
- you may be charged a fee and/or interest by your financial institution;
- you may also incur fees or charges imposed or incurred by us; and
- you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.
- You should check your account statement to verify that the amounts debited from your account are correct
Dispute
- If you believe that there has been an error in debiting your account, you should notify us directly or as soon as possible so that we can resolve your query quickly. Alternatively you can take it up directly with your financial institution.
- If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.
- If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.
Accounts
You should check:
- Your account details which you have provided to us are correct by checking them against a recent account statement; and
- With your financial institution before completing the Recurring Donation Request if you have any queries about how to complete the Recurring Donation Request.
Confidentiality
- We will keep all information (including your account details) in your Recurring Donation confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
- We will only disclose information that we have about you:
- to the extent specifically required by law; or
- for the purposes of this agreement, including disclosing information in connection with any query or claim.
Our Terms and Conditions
In donating to us you are agreeing that: we have ultimate unconditional discretion to redirect the donation.
We have ultimate discretion to decline a donation. The material on this website is general by nature, and only to provide a summary and general overview on matters of interest. It is not rendered as professional advice.
Before relying on the material in any important matter, users should carefully evaluate its accuracy, currency, completeness and relevance for their purposes, and should obtain any appropriate professional advice relevant to their particular circumstances.
This website and the information contained within it, is subject to continuous change and although we attempt to ensure the content is correct and current we do not guarantee its currency nor correctness due to delays, errors and omissions which may occur.
We have ultimate discretion to decline a donation. The material on this website is general by nature, and only to provide a summary and general overview on matters of interest. It is not rendered as professional advice.
Before relying on the material in any important matter, users should carefully evaluate its accuracy, currency, completeness and relevance for their purposes, and should obtain any appropriate professional advice relevant to their particular circumstances.
This website and the information contained within it, is subject to continuous change and although we attempt to ensure the content is correct and current we do not guarantee its currency nor correctness due to delays, errors and omissions which may occur.
Our Privacy Policy
Policy Statement
Joseph’s Corner Inc and our related entities (referred to in this Privacy Policy as “Joseph’s Corner”) appreciate that privacy is very important. Joseph’s Corner in compliance with the Privacy Act (2000) has adopted this Privacy Policy. We recognise the right of people to keep their personal information private.
Joseph’s Corner Privacy Policy covers Joseph’s Corner treatment of personally identifiable information that we collect or hold, like many other organisations, Joseph’s Corner must comply with the National Privacy Principles contained in the Privacy Act when dealing with personal information.
Whole of Joseph’s Corner Privacy Policy
All personal information collected by Joseph’s Corner will comply with the National Privacy Principles as detailed below and as amended from time to time:
Collection
Use and disclosure
Data quality
Data security
Openness
Access and correction
Identifiers
Anonymity
Transborder data flows
Sensitive Information
Second Generation Privacy Policies
Use and disclosure
Data quality
Data security
Openness
Access and correction
Identifiers
Anonymity
Transborder data flows
Sensitive Information
Second Generation Privacy Policies
Joseph’s Corner has adopted a “whole of organisation” privacy policy, understanding that the work of the various parts of Joseph’s Corner is broad ranging and the process to develop and implement an appropriate policy to address the specific needs of each part is complex and cumbersome. Elements of specific policy development (called Second Generation Policies) and implementation are thus delegated to those agencies or parts of Joseph’s Corner that have specific privacy considerations.
To ensure that Joseph’s Corner across its parts has privacy policies that are consistent with one another and reflective of Joseph’s Corner’s mission, any associated entity which develops a second-generation privacy policy, must have authorization by the Joseph’s Corner Board of Management and must appoint a Privacy Officer.
Any other part of Joseph’s Corner is required to submit their second generation policy to the Board of Management for review. Should a conflict between policies occur, the conflict will be adjudicated by the Board of Management. Changes to second generation Policies or associated documentation must be forwarded to the Board of Management after amendment.
Information We Collect
Joseph’s Corner will collect general information about you, such as your name, address, contact details so Joseph’s Corner can contact you. We may also collect this and other types of personal information during the course of dealing with you, for example when you wish to obtain goods or services from Joseph’s Corner, when you register for conferences or events, and when you participate in Joseph’s Corner activities or complete other forms.
Certain information which may be collected by Joseph’s Corner will be regarded as Sensitive Information. The disclosure of Sensitive Information can only be made by Joseph’s Corner with your direct consent. Some examples of Sensitive Information include:
Religious beliefs or affiliations
Criminal record
Political opinions
Racial or ethnic origin
Health
Membership of trade union
Membership of professional trade association
Philosophical beliefs
Membership of political association
Sexual preferences or practices
Financial circumstances
Where practicable, the purpose for which we collect personal information will be made clear at the time of collection. If you do not provide us with certain information we may be unable to provide you with access to some of our services or the assistance you have requested.
Criminal record
Political opinions
Racial or ethnic origin
Health
Membership of trade union
Membership of professional trade association
Philosophical beliefs
Membership of political association
Sexual preferences or practices
Financial circumstances
Where practicable, the purpose for which we collect personal information will be made clear at the time of collection. If you do not provide us with certain information we may be unable to provide you with access to some of our services or the assistance you have requested.
Users can generally visit Joseph’s Corner website without revealing who they are or other personal information unless they log on, place an order or register with us. Joseph’s Corner will not collect any personal information about visitors to the website except when they knowingly provide it.
Internet “Cookies”
"Cookies" are small pieces of information that are stored by your browser on your computer’s hard drive. Joseph’s Corner cookies do not contain any personally identifying information, but they may be used to personalise your Joseph’s Corner (josephscorner.org.au) web page for your use.
How we use your information
Joseph’s Corner will use the personal information we collect for the purpose disclosed at the time of collection, or otherwise as set out in this Privacy Policy. We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law. Generally we will only use and disclose your personal information as follows:
- to establish and maintain your involvement with Joseph’s Corner, including providing you with newsletters
- to provide the products or services you have requested from Joseph’s Corner
- to answer your inquiry
- to register you for events, conferences or promotions
- to assist us to make Joseph’s Corner’s sites, services and products more valuable to our community
- for direct promotion of products or services and to keep you informed of new developments we believe may be of interest to you. If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further promotional communications to third parties where we have retained those third parties to assist us to operate Joseph’s Corner and provide the products or services you have requested, such as catering and event coordinators, promotions companies, transport providers, health care providers, website hosts and IT consultants, and our professional advisers such as consultants, lawyers and accountants. In some circumstances we may need to disclose sensitive information about you tothird parties as part of the services you have requested; and to different parts of Joseph’s Corner to enable the development and promotion of other products and services and to improve our general ability to assist clients and the wider community.
Access to your information
You can request access to the personal information that Joseph’s Corner holds about you by contacting Joseph’s Corner’s Privacy Officer as set out below. We will provide you with access to your personal information unless we are legally authorised to refuse your request. We may charge a reasonable amount for providing access.
If you wish to change personal information that is out of date or inaccurate at any time please contact us. After notice from you, we will take reasonable steps to correct any of your information which is inaccurate, incomplete or out of date. If you wish to have your personal information deleted please let us know and we will delete that information wherever practicable.
We may refuse your request to access, amend or delete your personal information in certain circumstances. If we do refuse your request, we will provide you with a reason for our decision and, in the case of amendment, we will note with your personal information that you have disputed its accuracy.
Security
Joseph’s Corner will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.
The Internet is not a secure method of transmitting information. Accordingly, Joseph’s Corner cannot accept responsibility for the security of information you send to or receive from us over the Internet or for any unauthorised access or use of that information.
Changes to this Privacy Policy
Joseph’s Corner may amend this Privacy Policy from time to time by having the amended version available at our office at 3 Birmingham St Yarraville or on our website at www.josephscorner.org.au. We suggest that you visit our website regularly to keep up to date with any changes.
Contacting Us
If you would like any further information, or have any queries, problems or complaints relating to Joseph’s Corner Privacy Policy or our information handling practices in general, please contact us by either
e-mailing: contact@josephscorner.org.au
telephoning: 03 9315 2680
writing to The Chairperson, Board of management, Joseph’s Corner, PO Box 417, Yarraville 3013.
telephoning: 03 9315 2680
writing to The Chairperson, Board of management, Joseph’s Corner, PO Box 417, Yarraville 3013.
If at any time you believe that Joseph’s Corner Centre has wrongfully disclosed your Personal Information or has breached this Privacy Policy, then you may lodge a complaint with Joseph’s Corner in one of the following ways:-
telephoning on 03 9315 2680
writing to The Chairperson, Board of management, Joseph’s Corner, PO Box 417, Yarraville 3013
If you are not satisfied with the response you receive from Joseph’s Corner you may contact the Federal Privacy Commissioner in one of the following ways:-
writing to The Chairperson, Board of management, Joseph’s Corner, PO Box 417, Yarraville 3013
If you are not satisfied with the response you receive from Joseph’s Corner you may contact the Federal Privacy Commissioner in one of the following ways:-
telephoning 1300 363 992
writing to the Director of Complaints, Office of the Federal Privacy Commissioner, GPO Box 5218, Sydney NSW 1042.
writing to the Director of Complaints, Office of the Federal Privacy Commissioner, GPO Box 5218, Sydney NSW 1042.
Refund Policy
General rules
Due to the nature of charity donations, refunds are given at the discretion of our management. Therefore please make sure that the amount you enter is the amount you wish to give.
Due to the nature of charity donations, refunds are given at the discretion of our management. Therefore please make sure that the amount you enter is the amount you wish to give.
In the event of an incorrect amount being entered, or if the donation is made accidentally or there is an extremely unusual circumstance, please contact us. We will review the request and respond asap.
If a donation is refunded, the associated tax receipt is no longer truthful so it should be shredded.
Donations and recurring donations
- We will refund if there was a system error with the donation processing
- We will refund if the recurring donation did not cancel correctly when requested
